FAQ

Do You Have Wholesale Availability?

I love working with shops to customize items for you and your store. Send me a message to work out details.

Do you offer Custom work?

I love doing custom work. If you have something special that you really want. Contact me! I would to work with you.

SHIPPING & DELIVERY

Processing time is 1-3 days, unless it is a custom order. In which case I will contact you with all details.

All shipping is done through USPS with a tracking number, unless you specifically request otherwise (in which case, if there are extra fees, you will be expected to pay).


File delivery

Your files will be available to download once payment is confirmed.

What is your return policy?

We gladly accept returns, exchanges, and cancellations

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: before item has shipped


The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Is purchasing secure?

The Store's checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from the Smith Country site. 
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Additionally, The Smith Country Store only works with the Square Up and Pay Pal payment gateways that offer the highest level of security certification (PCI DSS Level 1).

Product Details

Info on Smith Country hand-crafted items

This will be updatedas questions or comments arise, so feel free to check back.

Some Basic Details on My Items

  • All my items are hand-crafted by Jenn Smith. Included, but not limited to: the physical item.

  • All buttons, straps, pockets, and tags (unless the folded leather one is on your item) are sewn on by hand. *when possible, supplies are purchased by other artisans and/or small business

  • Washing and care instructions come with each item and in the item description as well.

  • COLOR: Every effort is made to take color-accurate photos of my products, but please keep in mind that all monitors display colors slightly differently. If you find it's not quite right, please contact me right away and I will do my best to find a way to make it right.

608-658-3338

©2014–2020, The Smith Country; Smith Country LLC | Jenn Smith. All rights reserved.